Check out our post on understanding guest folio in hotel operational usage and deeper understanding. Use this page as a reference for further details.
The name “folio” itself has an interesting origin. It comes from the Latin word for “leaf” or “sheet”, referencing the individual pages or records used to track a guest’s account in the early days of hotels.
Purpose: The primary purpose of a folio is to maintain a comprehensive record of your expenses, allowing the hotel to generate accurate invoices and process your payment smoothly. It also assists the hotel prepare financial analysis and reporting because every entry in the folios is a part of the hotels’ ledgers that make up the final reports in any hotel.
Further understanding and reference only:
| Related Questions | Answers |
|---|---|
| How to get a hotel folio? | You can typically request a copy of your folio at the hotel’s front desk. Some hotels may also provide digital access to your folio. And, these days, you might not have to ask for your folio as in star-hotels, it is available on your TV screens, or mobile/tab apps for your view at any time. |
| What is the purpose of a folio in a hotel? | A hotel folio is a detailed record of a guest’s charges and payments during the stay. It helps track expenses, generate invoices, process payments, and populate other financial reports and ledgers for accounting department usage. |
| What are hotel folio charges? | Hotel folio charges typically include room rates, food and beverage expenses, additional services like spa treatments, laundry, or room service, and taxes. |
| Why is it called a folio? | We we mentioned earlier, the term “folio” originates from the Latin word for “leaf” or “sheet.” In the context of hotels, it refers to the individual pages or records that make up a guest’s account. |
| How is a guest folio created? | A guest folio is typically created when a guest checks into a hotel. It includes their personal information and a record of their room assignment. As the guest incurs charges, these are added to the folio. Also, a folio can start to receive charges even before the guest is checked in in some hotel policies and setups. |
| What does folio balance mean? | Folio balance refers to the total amount a guest owes the hotel, including all charges and any payments made. It is basically a double-entry, debit and credits. |
| What is master folio in hotel? | A master folio is a consolidated account that combines the charges of multiple guest folios, often used for group bookings or corporate accounts. Here, the charges are transferred to a master folio, also called ‘Group Maser Folio’, either automatically or manually, if not both options. |
| How do I get a receipt from a hotel after a stay? | You can request a receipt at the hotel’s front desk or through their online portal. Some hotels may also email a digital receipt. However, a receipt is not a folio. A receipt is usually a payment confirmation printout handed over to you by a service provider upon receipt of the payment. |
| Who manages guest folios? | Hotel staff, typically front desk agents or night auditors, manage guest folios. They input charges, process payments, and balance accounts. |
| What is the difference between a hotel folio and an invoice? | A hotel folio is an ongoing record of a guest’s charges. An invoice is a final document that summarizes all charges and is used for billing and payment. |
| What is a folio copy? | A folio copy is a duplicate or printed version of a guest’s folio, often provided upon request. And, it is indicated, ‘Information copy’ or similar, just to make sure it is not original or final folio. |
| How do I get a copy of a receipt? | You can request a copy of your receipt at the hotel’s front desk, through their online portal, or on a mobile app, TV screens etc (provided the hotel is integrated with such modern technologies). Some hotels may also email a digital receipt. |
| What is the difference between folio and invoice? | A hotel folio is an ongoing record of a guest’s charges. An invoice also serves the same purpose but it is a common term used in any business while folio is used only in the hotel industry. |
| Why do hotels call it a folio? | In the context of hotels, it refers to the individual pages or records that make up a guest’s account. |
| What is a folio number in hotel bill? | A folio number is a unique identifier assigned to a guest’s bill. It’s used to track charges and payments. A guest can have multiple folios during the stay, such as one he needs to submit to his company for reimbursement, another to be sent to travel agent for payment collection, etc. |
| What is included in folio? | A folio typically includes room charges, food and beverage expenses, additional services like spa treatments or room service, taxes, and any payments made. |
| What does a folio look like? | A folio can be a physical document or a digital record. It typically lists the guest’s name, addressed to whom (travel agent, company), confirmation number, room number, dates of stay, and a detailed breakdown of charges and payments. |
| What are the two types of folio? | The two main types of folios are guest folios and master folios. And, there are other types that we discuss on this page in detail: https://e360hospitality.com/hotel-glossary/hotel-folio-what-is-a-perfect-hotel-folio/. |
| Why would a guest have more than one folio? | A guest might have more than one folio if they are staying in multiple rooms, have separate charges for different services, are part of a group booking, or the different charges addressed to different payees like travel agents, companies etc. |
| What is document folio? | A document folio is a specific type of folio used to track charges related to document services, such as printing, copying, or faxing. |
| What is a receipt folio? | A receipt folio is a specific type of folio used to track charges related to receipt printing or other document-related services. |
| What is the difference between a folio and a signature? | A folio is a record of charges, while a signature is a handwritten mark used to authorize transactions or documents. |
| What is a reservation folio? | A reservation folio is a specific type of folio used to track charges related to a specific reservation or booking. |
| What does folio mean in hotels? | In the hotel industry, a folio is a detailed record of a guest’s charges during their stay. |
| What is a folio entry? | A folio entry is an individual charge or payment recorded on a guest’s folio. Also called posting or transaction posting. |
| What is a resort folio? | A resort folio is a specific type of folio used in resort settings. It may include charges for additional services like spa treatments, golf fees, or water sports. Check here for detailed folio styles used in Oracle Opera PMS. |
| What is folio status? | Folios have statuses that refer to the current state of a guest’s account, such as open, closed, reopened, or on hold. |
| What is the difference between a book and a folio? | A book is a collection of pages bound together, while a folio is a single sheet of paper or a specific record within a larger system hence hotels have folios for each of their guests. |
| What is a travel folio? | A travel folio is a personal organizer or document holder used to store travel-related documents, itineraries, and other handy information. |
| How to create/make a folio? | Hotel staff typically create folios when a guest checks in. They input the guest’s information and begin tracking charges as they occur. In modern PMS systems, folios are created when the hotel staff first prints the guest charges. |
| Is a hotel folio the same as a receipt? | No, a hotel folio is not the same as a receipt. A folio is an ongoing record of charges, while a receipt is a document that confirms a payment. |
| What is an event folio? | An event folio, also called, ‘Banquet Folio’, is a folio used to track event charges such as food and beverage, confectionary, drinks, or sandwiches served at a conference or wedding. |
| When should the guest folio be opened? | A guest folio is typically opened when a guest checks into a hotel. However, hotels where pre-stay posting is used, folio can be opened even before the guest’s check-in when there is a charge. |
| What is a folio balance in hotel? | Folio balance refers to the total amount (all credits minus debits — debits are the guest’s consumption and credits are payments made by the guest). |
| What is a folio purchase? | A folio purchase typically refers to buying a collection of valuable documents, manuscripts, or artworks, often historical or rare. IT may not directly refer to hotels. |
| Why is folio so important? | Folios are crucial for hotels as they help track guest expenses, generate accurate invoices, and ensure timely payments. They also aid in financial analysis and reporting. |
| How long is a folio? | The length depends on how many charges or postings the bill holds as when printing a detailed folio, each guest charge is printed on a row. It can range from a few pages to several pages. In addition, with modern PMS systems, a folio can be printed in different styles such as detailed, grouped by date, charge code, etc. to shorten the folios, so it also depends on this. In apartments, usually, they print by date. |
| What is folio type? | There are different types of folios, such as individual folios, master folios, company folios, travel agent folios, and event folios. Each type serves a specific purpose. |
| What is folio in front office? | Folios can be issued/printed by front office staff during the stay or at the checkout of the guests. When a folio is transferred to the Accounts Receiveable section for payment collection from guests’ company or travel agent at a later stage, it is called ‘AR Folio’. |
| What is a hotel invoice? | A hotel invoice is a copy of a folio, alternatively referred to as an invoice also. |
| What is a folio in the hotel industry? | A hotel folio is a detailed record of a guest’s charges during their stay. It helps track expenses, generate invoices, and process payments. |
| What is a folio concept? | The folio concept refers to the idea of using a detailed record to track charges and payments, which is widely used in various industries, including hospitality. |
| How to check folio status? | You can check your folio status by requesting at the hotel’s front desk or through their online portal of mobile app or TV system (if the hotel uses them). |
| What is a folio statement? | A folio statement is a detailed summary of a guest’s charges, payments, and balance. It’s often provided to guests upon checkout. |
| What is folio data? | It can be any data the hotels choose to display on a folio. |
| What is folio system? | There is no specific system only for folios, which is just a part of the billing section of hotel’s property management system to manage guest accounts, track charges, and generate invoices. |
| What is hotel portfolio? | A hotel portfolio refers to all hotels owned or managed by a company or an individual businessman. Also called, ‘group of hotels’. |
| How is a folio made? | A folio is typically created digitally using a hotel’s property management system (PMS). |
| How do I create a folio number? | Hotel systems automatically generate folio numbers when a new folio is generated. Typically, there is one folio in most cases. However, as we said above, one guest can have more than one folio depending on the needs such as one addressed to the guest’s company and another for the travel agent, etc. |
| What is folio paper? | Folio paper is a specific paper size, often used for printing documents, just any A4 or Letter size. Some hotel use their letterhead. |
| What is folio in accounts? | In accounting, a folio or folio number to be precise can refer to a specific page or section in a ledger or journal. |
| How many first folios? | The number of first folios can vary depending on the specific context, but it often refers to original copies. |
| What is a folio example? | A hotel folio is a common example. It’s a detailed record of a guest’s charges during their stay, including room rates, food and beverage expenses, and additional services. |
| What is my folio number? | You can find your folio number on your hotel bill (folio itself) or by contacting the hotel’s front desk. |
| What is folio in PMS? | In a Property Management System (PMS), a folio represents a billing window in the cashiering. To post a charge or payment, users go into PMS’ billing screen, and when they print this billing screen or window, it becomes a folio. |
| What is folio style? | Folio style can refer to the format or layout of a folio rather than the font, spacing, and overall design, it refers to how the details are presented in the folio such as detailed style where every transaction is printed or concise where the folio is shortened by grouping certain charges by type, date, POS check numbers. |
| What is a folio tool? | A folio tool is a software application or system used to manage guest folios, input charges, and generate invoices. |
| What is a folio size? | Folio size is a paper size, often used for printing documents. However, among the hotel staff, it always means the number of transactions in the folio/bill. |
