The best PMS Systems streamline operations, boost revenue, and enhance guest experiences with the top property management systems for hotels, resorts, and boutique stays. Practically and traditionally, a hotel’s PMS has been the center of hotel operation where a guest journey starts and ends (From making the booking to checking out the guest).
Every other system that is used in hotels depends on PMS data and updates happen continuously on billing, guest records, and reservation data as needed.
What is PMS Software in A Hotel?
Property Management System is the operating system that assists hoteliers manage guests’ journey from beginning to end in any hotel. Users of all operating departments use the system for entry and retrieval of data for their day-to-day tasks while other third-party systems also integrate with it for their needs.
Overall, it helps hotels streamline their operations, informs financial status and has an impact on positive guest experiences.
How Does PMS Software Assist Hotels?
A good Property Management System that is fast, user-friendly, accurate, and robust with a low learning curve has a direct impact on guest experiences and yields a great return on investment for hotel owners.
So when choosing the PMS, the above becomes crucial and expected by default while its integrated and innovative features are factors that help decide on a product among the crowd.
How Do Major Accounts and Chain Properties Select their ‘Best PMS Systems”?
If your hotel is part of major chain property like Marriott, IHG, Hyatt, Accor or similar, it goes by the standard and the PMS is chosen by the corporate office, thus Oracle’s Opera PMS is dominating. One of the main reasons is the PMS should integrate well with the CRS or central systems of these management companies.
If it’s Marriott, MARSHA, IHG, Holidex, Hyatt Spirit etc.
What Do Users Expect from A PMS?
Can a blogger or a third party judge and pick a PMS as a winner or loser?
Absolutely, not. A ‘winner PMS’ in one hotel can be a loser or vice versa as it depends on a property’s requirement. For example, a cloud system cannot be an ideal solution for a hotel located in a remote village in certain parts of the world. Or, full-fledged housekeeping functionality might be seen as bugging the system for a hotel that expects very little or none of these features in a hotel PMS.
Every product is a winner or we would not have known their brand by now.
User Requirements Are Important as It’s Part of A Property’s Need
The starting point of analyzing or finding out the real needs a hotel expects in a PMS should be checked with the daily users and not only just the management. Let’s see what some of these users need the most.
Hotel Owner:
As an owner, you would expect a cost-effective solution, including TCO (Total Cost of Ownership) but highly reliable and transparent reporting.
Hotel Manager:
If you’re a GM or a Hotel Manager, you expect an overall reliable system that is scalable, and capable of handling most of the hotel’s requirements seamlessly while providing an accurate picture of hotel status on demand and as per the schedule.
Hotel Financial Controller:
While every entry of PMS ultimately connects to financial reporting, as an FC, you are more interested in PMS’ capability of providing and handling accurate financial-related aspects of the system. Thus, you would expect as many reports as detailed to the financial ledger levels.
Another important expectation is how well and easily the PMS can integrate with the hotel’s Back Office or accounting system as it simplifies month closures effortlessly.
Revenue Manager:
As a revenue manager, your task is to increase revenue and drive the property towards achieving profitability. You do this by studying the past details and setting, testing and changing strategies that have an impact on the bottom-line.
A PMS should be able to capture the required details daily and provide insights by business drivers, say segmentation, rate, room category, channel and LOS for example. You should be able to analyze historical data and create or change revenue strategies with the tools provided by the PMS.
When the property doesn’t find all the required tools for the task, does the PMS have the capability to integrate with popular products such as business intelligence (BI) on the market?
Support for distribution channels is another concern here. Can the PMS integrate with OTAs and how many it supports? And, what are the popular channel managers it can integrate with?
More importantly, what technology, features, and integrations the PMS can provide to increase your direct bookings?
The Users:
As always, hotel users want a user-friendly, faster system that has to capacity to make their day-to-day tasks easy and integrates well with other departments and systems. For example, an FO agent would expect trouble-free postings from the restaurants and easy interactions with other operating departments such as Reservations, Housekeeping, Repairs, etc. Low learning curve, if there is a need to train new colleagues.
And, needless to mention, as hotel staff, they value gaining experience on PMS that are industry standard and popular for their personal career development.
1. Oracle Opera PMS
A global leader for luxury hotels and enterprise chains as well as small local hotels, Oracle Opera PMS offers robust tools for reservations, multi-property management, and AI-driven revenue optimization. Trusted and certified as brand standard by hotel chains like IHG, Hyatt, Marriott and most of the major players. Clearly, others in this list is not true competitors of this product that has been dominating the hotel industry for several decades. More on Opera PMS.
From their official YouTube channel:
| Feature | Description |
|---|---|
| Multi-Property Management | Ideal for interconnecting multiple hotels of a same chain within the close proximity or same area. Even though nearly all of the major chain hotels like Marriott, Hyatt, IHG, Fairmont, Four Seasons, Radisson, Wyndham, Accor, Hilton (not chain standard) use Opera as their standard PMS, they are not interconnected through this feature – they are single hotel integrated through their central systems using Opera OXI. This feature centralizes control of rates, inventory, guest profiles, and reporting across connected hotels (within the small groups of hotels). Cross-posting across properties, like a guest can stay in hotel A and have his meals at a restaurant connected to hotel B and billed to his hotel room. |
| Dynamic Pricing (Rates) | Integrates with various rate management systems (like IDeaS, ORMS) for real-time rate adjustments. |
| Guest Profiling | Stores preferences (dietary needs, room type, notes), addresses, IDs/passport (integrates with several Passport Scanner vendors) for personalized service. |
| Housekeeping Automation | Integration to various / modern vendor systems using it OWS and OXI modules for example RFID sensors track room status; assigns tasks via GPS-enabled staff devices. |
| Channel Manager | Syncs rates/inventory with 500+ OTAs (Expedia, Booking.com) to prevent overbooking. |
| Mobile Check-In/Out | Digital keys (ASSA ABLOY) and pre-arrival ID verification for contactless stays. (through integration) |
| Reporting | 300+ templates for financial, statistical, and functional management. User definable simple reports or reports can be developed using Oracle Reports by professional report writers. |
| CRM Tools | Sales & Catering module to managing MICE. |
| POS Integration | Integrates with popular and non-popular POS vendors. Note: Most popular among them are Symphony, Micros. |
| Global Compliance | Automates tax calculations (180+ countries) and GDPR/PCI-DSS compliance. |
2. Cloudbeds
A cloud-based all-in-one solution for small to mid-sized properties, Cloudbeds combines PMS, channel management, and a commission-free booking engine. Ideal for hostels, B&Bs, and boutique hotels.
From their official YouTube channel:
| Feature | Description |
|---|---|
| Unified Dashboard | Manage reservations, rates, and guest data in a single interface. |
| Direct Booking Engine | Customizable website with SEO tools to reduce OTA reliance. |
| AI-Driven Pricing | Adjusts rates using competitor data and demand signals. |
| Multi-Language Support | 20+ languages, including RTL scripts (Arabic) for global guests. |
| Housekeeping App | iOS/Android app with offline mode and priority task alerts. |
| Integrated Payments | Stripe, PayPal, and regional gateways with PCI-compliant tokenization. |
| OTA Connections | 300+ integrations (Airbnb, Agoda) via RESTful APIs. |
| Automated Communication | Triggers personalized pre/post-stay emails and SMS. |
| Custom Reports | Export occupancy, ADR, and RevPAR data to CSV/XLSX/PDF. |
| Open API | 200+ endpoints for integrations (e.g., Smartbnb, accounting software). |
3. Mews
A cloud-native PMS for tech-driven hotels, Mews streamlines operations with contactless check-ins, 600+ integrations, and sustainability tracking. Popular with European lifestyle brands.
From their official YouTube channel:
| Feature | Description |
|---|---|
| Contactless Check-In | Mobile keys (QR/NFC) and eSignature registration via Adobe Sign. |
| 600+ Integrations | Connects to Stripe, Xero, Salesforce, and IoT devices like minibar sensors. |
| Upselling Tools | Post-booking offers (e.g., spa packages) based on guest history. |
| Smart Room Allocation | Auto-assigns rooms using loyalty status or ADA needs. |
| Housekeeping Analytics | Tracks cleaning times and alerts staff via Slack/MS Teams. |
| Centralized Payments | Virtual terminal for refunds, splits, and pre-authorizations. |
| Task Management | Kanban board with SLA tracking for maintenance and concierge tasks. |
| Guest App | Mobile key storage in Apple Wallet/Google Pay + chatbot for FAQs. |
| BI Dashboards | Heatmaps for occupancy trends and revenue forecasts. |
| Sustainability Tracking | Monitors kWh/water usage for GSTC compliance. |
4. Protel Air
A modular PMS for European hotels, Protel Air offers cloud/on-premise deployment, advanced reporting, and demand forecasting for independent properties and mid-sized chains.
From their official YouTube channel:
| Feature | Description |
|---|---|
| Modular Pricing | Pay for only the features you need (starter, pro, enterprise tiers). |
| Advanced Reporting | 200+ templates (night audit, AR aging) with SQL access for custom queries. |
| Demand Forecasting | Predicts occupancy using flight/event data and historical trends. |
| Centralized Billing | Combines invoices for multi-property groups with auto-currency conversion. |
| Guest Portal | Pre-book add-ons (tours, upgrades) with 3D Secure payments. |
| POS Integration | Syncs daily specials from POS to PMS (Ingenico/Verifone compatibility). |
| CRM Module | Tags guests by segment (business, leisure) for targeted email campaigns. |
| Housekeeping Scheduler | Drag-and-drop interface with color-coded room statuses. |
| Two-Way OTA Sync | Maintains rate parity and auto-closes OTA inventory at 90% occupancy. |
| Mobile App | Offline check-in/out and push alerts for no-shows. |
5. Hotelogix
A budget-friendly cloud PMS for small hotels, Hotelogix offers OTA integrations, mobile management, and guest feedback tools. Popular in Asia and Africa.
| Feature | Description |
|---|---|
| Budget-Friendly | Starts at $1/room/month with a 15-day free trial. |
| 500+ OTA Integrations | Connects to Airbnb, Vrbo, and regional platforms like Yanolja. |
| Mobile Front Desk App | Offline check-in/out and ID barcode scanning. |
| Rate Shopper | Tracks 10+ competitors within 5 miles for rate adjustments. |
| Guest Feedback Tools | Automated NPS surveys and auto-publishes 5-star reviews to Google. |
| Accounting Sync | Nightly exports to QuickBooks/Xero with revenue code mapping. |
| Inventory Management | Alerts for low stock (toiletries) and batch room updates. |
| Multi-Currency Support | Live forex rates (ECB) and invoices in 100+ currencies. |
| Email Marketing | Pre-built templates for birthdays, anniversaries, and repeat guests. |
| 24/7 Support | Live chat (2-min response), phone, and screen-sharing in 4 languages. |
6. RoomKey PMS
A guest-centric PMS for boutique hotels and resorts, RoomKey emphasizes loyalty programs, mobile keys, and group booking tools.
From their official YouTube channel:
| Feature | Description |
|---|---|
| Loyalty Program Integration | Tracks points, rewards, and redemption history for VIP guests. |
| Mobile Key Support | Guests unlock rooms via smartphone (iOS/Android). |
| Group Booking Tools | Manages block reservations, event schedules, and group billing. |
| Commission Tracking | Automates OTA/agent commission calculations and payouts. |
| Yield Management | Adjusts rates using demand forecasts and competitor pricing. |
| Housekeeping Optimization | Prioritizes rooms based on check-out times and staff availability. |
| GDS/OTA Connectivity | Distributes inventory to Amadeus, Sabre, and 50+ OTAs. |
| Custom Audit Logs | Tracks user activity for security audits and compliance. |
| Guest History Database | Stores past stays, preferences, and special requests (e.g., pillow type). |
| Real-Time Dashboards | Monitors KPIs like occupancy, ADR, and RevPAR with live updates. |
7. Maestro PMS
A comprehensive PMS for full-service hotels and resorts, Maestro offers tools for spa, golf, and dining management alongside core operations.
From their official YouTube channel:
| Feature | Description |
|---|---|
| All-in-One Suite | Manages spa bookings, tee times, and restaurant reservations in one system. |
| Guest History Database | Records preferences (allergies, room temperature) for personalized service. |
| Advanced CRM | Segments guests for targeted promotions (e.g., email campaigns for VIPs). |
| Rate Management | Sets restrictions like minimum stay or deposit rules. |
| PCI-Compliant Payments | Encrypts credit card data and supports tokenization. |
| Audit Tools | Generates compliance reports for financial/regulatory reviews. |
| Multi-Property Dashboard | Tracks performance metrics across locations in real time. |
| Housekeeping Alerts | Sends mobile notifications for urgent cleaning tasks. |
| Voice Recognition | Front-desk staff use voice commands for hands-free data entry. |
| Group Booking Management | Handles contracts, room blocks, and event billing for weddings/conferences. |
8. Infor HMS
An enterprise-grade PMS for global hotel chains, Infor HMS combines AI-driven insights with scalable tools for large properties.
| Feature | Description |
|---|---|
| Enterprise Scalability | Supports complex operations for chains with 100+ properties. |
| AI-Powered CRM | Analyzes guest data to predict preferences and recommend upsells. |
| Global Compliance | Automates tax calculations and invoicing for international guests. |
| Revenue Management | Integrates with IDeaS for dynamic pricing and occupancy forecasting. |
| Mobile Staff Apps | Housekeeping and maintenance teams receive tasks via mobile devices. |
| GDS/OTA Connectivity | Distributes inventory to global systems like Amadeus and Galileo. |
| Loyalty Program Tools | Manages tiered rewards, points, and member-exclusive offers. |
| Automated Housekeeping | Assigns tasks based on check-out times and room status. |
| POS Integration | Syncs restaurant, bar, and retail sales with guest folios. |
| Predictive Analytics | Forecasts demand and identifies revenue opportunities using historical data. |
9. eZee Absolute
A cost-effective cloud PMS for small hotels and hostels, eZee Absolute offers essential tools for reservations, distribution, and billing.
| Feature | Description |
|---|---|
| Affordable Pricing | Budget-friendly plans for properties with limited resources. |
| 250+ OTA Integrations | Connects to Booking.com, Airbnb, and regional platforms. |
| Built-In Booking Engine | Creates a direct booking website to reduce OTA commissions. |
| Guest App | Mobile check-in, service requests, and bill viewing. |
| Housekeeping Tracking | Assigns tasks and monitors completion in real time. |
| Multi-Property Support | Manages multiple properties from a single dashboard. |
| Payment Gateways | Accepts credit cards, PayPal, and local payment methods. |
| Custom Reports | Generates insights on occupancy, revenue, and guest demographics. |
| Inventory Management | Tracks room availability and auxiliary items (e.g., minibar stock). |
| 24/7 Support | Assistance in multiple languages via chat, email, or phone. |
10. RMS Cloud
A cloud-based PMS focused on automation and sustainability, RMS Cloud targets eco-conscious hotels and resorts.
| Feature | Description |
|---|---|
| Automated Workflows | Streamlines reservations, check-ins, and billing with minimal manual input. |
| Guest Messaging | Sends SMS/email alerts for booking confirmations and promotions. |
| Channel Manager | Syncs rates and availability in real time across OTAs. |
| Dynamic Pricing | Adjusts rates using algorithms based on demand and competition. |
| Payment Integrations | Supports Stripe, Adyen, and global gateways. |
| Mobile Check-In | Guests bypass the front desk using QR codes or mobile apps. |
| Sustainability Tracking | Monitors energy/water usage to reduce environmental impact. |
| Audit Trails | Records system changes for transparency and compliance. |
| Multi-Language Interface | Staff and guests can switch languages on the dashboard. |
| Custom Dashboards | Displays key metrics like occupancy, revenue, and guest satisfaction. |
11. Amadeus Hospitality (HotSOS)
A service optimization system for luxury hotels, HotSOS focuses on maintenance, guest requests, and IoT integration.
| Feature | Description |
|---|---|
| Maintenance Management | Tracks repairs and preventive maintenance for facilities. |
| IoT Integration | Connects smart devices (thermostats, locks) for automated room controls. |
| Predictive Analytics | Flags equipment issues before they cause disruptions. |
| Guest Request Tracking | Logs and prioritizes requests (e.g., extra towels, room service). |
| Real-Time Alerts | Notifies staff of urgent tasks via mobile devices. |
| CRM Integration | Pulls guest history to anticipate needs (e.g., birthday surprises). |
| Mobile Workforce | Dispatches engineers or cleaners via GPS-tracked assignments. |
| Sustainability Reporting | Measures energy/water usage to meet eco-certifications. |
| Custom Workflows | Designs task sequences for events like VIP arrivals or group check-ins. |
| BI Dashboards | Visualizes operational efficiency and guest satisfaction trends. |
12. SkyTouch Hotel OS
A cloud-native PMS with AI-driven forecasting, SkyTouch targets independent hotels seeking automation and scalability.
| Feature | Description |
|---|---|
| AI Forecasting | Predicts demand using historical data and market trends. |
| Guest Self-Service Portal | Guests book amenities, upgrades, or late checkouts online. |
| Rate Management | Competitor rate analysis to set optimal pricing. |
| OTA Integration | Distributes inventory to Expedia, Priceline, and others. |
| Housekeeping Tools | Optimizes room cleaning schedules based on check-in/out times. |
| Mobile Access | Staff manage reservations and tasks from any device. |
| Loyalty Program Tools | Tracks member activity and redemption offers. |
| Custom Reports | Analyzes revenue, guest demographics, and marketing ROI. |
| Open API | Integrates with third-party apps (e.g., CRM, accounting). |
| Multi-Property Analytics | Compares performance across locations for strategic decisions. |
Final Tips for Choosing a Hotel PMS
- Small Hotels/B&Bs: Cloudbeds, Hotelogix, or eZee Absolute for affordability and ease of use.
- Luxury/Enterprise Chains: Oracle Opera, Infor HMS, or Maestro PMS for scalability and advanced features.
- Tech-Driven Brands: Mews or SkyTouch Hotel OS for automation, AI, and IoT integration.
- Sustainability Focus: RMS Cloud or Amadeus HotSOS for eco-friendly operations.
2 Comments
Great roundup of top hotel PMS systems! With AI-driven insights, cloud solutions, and seamless integrations, these tools are transforming hospitality in 2025.
AI driven insights? We don’t think AI can get these insights of Opera PMS yet.