Streamline operations, boost revenue, and enhance guest experiences with the top property management systems for hotels, resorts, and boutique stays. Practically and traditionally, a hotel’s PMS has been the center of hotel operation where a guest journey starts and ends (From making the booking to checking out the guest).
Every other system that is used in hotels do depend on PMS data and update when necessary to update billing or inquire guest and reservation information purposes.
1. Oracle Opera PMS
A global leader for luxury hotels and enterprise chains as well as small local hotels, Oracle Opera PMS offers robust tools for reservations, multi-property management, and AI-driven revenue optimization. Trusted and certified as brand standard by hotel chains like IHG, Hyatt, Marriott and most of the major players. Clearly, others in this list is not true competitors of this product that has been dominating the hotel industry for several decades. More on Opera PMS.
| Feature | Description |
|---|---|
| Multi-Property Management | Ideal for interconnecting multiple hotels of a same chain within the close proximity or same area. Even though nearly all of the major chain hotels like Marriott, Hyatt, IHG, Fairmont, Four Seasons, Radisson, Wyndham, Accor, Hilton (not chain standard) use Opera as their standard PMS, they are not interconnected through this feature – they are single hotel integrated through their central systems using Opera OXI. This feature centralizes control of rates, inventory, guest profiles, and reporting across connected hotels (within the small groups of hotels). Cross-posting across properties, like a guest can stay in hotel A and have his meals at a restaurant connected to hotel B and billed to his hotel room. |
| Dynamic Pricing (Rates) | Integrates with various rate management systems (like IDeaS, ORMS) for real-time rate adjustments. |
| Guest Profiling | Stores preferences (dietary needs, room type, notes), addresses, IDs/passport (integrates with several Passport Scanner vendors) for personalized service. |
| Housekeeping Automation | Integration to various / modern vendor systems using it OWS and OXI modules for example RFID sensors track room status; assigns tasks via GPS-enabled staff devices. |
| Channel Manager | Syncs rates/inventory with 500+ OTAs (Expedia, Booking.com) to prevent overbooking. |
| Mobile Check-In/Out | Digital keys (ASSA ABLOY) and pre-arrival ID verification for contactless stays. (through integration) |
| Reporting | 300+ templates for financial, statistical, and functional management. User definable simple reports or reports can be developed using Oracle Reports by professional report writers. |
| CRM Tools | Sales & Catering module to managing MICE. |
| POS Integration | Integrates with popular and non-popular POS vendors. Note: Most popular among them are Symphony, Micros. |
| Global Compliance | Automates tax calculations (180+ countries) and GDPR/PCI-DSS compliance. |
2. Cloudbeds
A cloud-based all-in-one solution for small to mid-sized properties, Cloudbeds combines PMS, channel management, and a commission-free booking engine. Ideal for hostels, B&Bs, and boutique hotels.
| Feature | Description |
|---|---|
| Unified Dashboard | Manage reservations, rates, and guest data in a single interface. |
| Direct Booking Engine | Customizable website with SEO tools to reduce OTA reliance. |
| AI-Driven Pricing | Adjusts rates using competitor data and demand signals. |
| Multi-Language Support | 20+ languages, including RTL scripts (Arabic) for global guests. |
| Housekeeping App | iOS/Android app with offline mode and priority task alerts. |
| Integrated Payments | Stripe, PayPal, and regional gateways with PCI-compliant tokenization. |
| OTA Connections | 300+ integrations (Airbnb, Agoda) via RESTful APIs. |
| Automated Communication | Triggers personalized pre/post-stay emails and SMS. |
| Custom Reports | Export occupancy, ADR, and RevPAR data to CSV/XLSX/PDF. |
| Open API | 200+ endpoints for integrations (e.g., Smartbnb, accounting software). |
3. Mews
A cloud-native PMS for tech-driven hotels, Mews streamlines operations with contactless check-ins, 600+ integrations, and sustainability tracking. Popular with European lifestyle brands.
| Feature | Description |
|---|---|
| Contactless Check-In | Mobile keys (QR/NFC) and eSignature registration via Adobe Sign. |
| 600+ Integrations | Connects to Stripe, Xero, Salesforce, and IoT devices like minibar sensors. |
| Upselling Tools | Post-booking offers (e.g., spa packages) based on guest history. |
| Smart Room Allocation | Auto-assigns rooms using loyalty status or ADA needs. |
| Housekeeping Analytics | Tracks cleaning times and alerts staff via Slack/MS Teams. |
| Centralized Payments | Virtual terminal for refunds, splits, and pre-authorizations. |
| Task Management | Kanban board with SLA tracking for maintenance and concierge tasks. |
| Guest App | Mobile key storage in Apple Wallet/Google Pay + chatbot for FAQs. |
| BI Dashboards | Heatmaps for occupancy trends and revenue forecasts. |
| Sustainability Tracking | Monitors kWh/water usage for GSTC compliance. |
4. Protel Air
A modular PMS for European hotels, Protel Air offers cloud/on-premise deployment, advanced reporting, and demand forecasting for independent properties and mid-sized chains.
| Feature | Description |
|---|---|
| Modular Pricing | Pay for only the features you need (starter, pro, enterprise tiers). |
| Advanced Reporting | 200+ templates (night audit, AR aging) with SQL access for custom queries. |
| Demand Forecasting | Predicts occupancy using flight/event data and historical trends. |
| Centralized Billing | Combines invoices for multi-property groups with auto-currency conversion. |
| Guest Portal | Pre-book add-ons (tours, upgrades) with 3D Secure payments. |
| POS Integration | Syncs daily specials from POS to PMS (Ingenico/Verifone compatibility). |
| CRM Module | Tags guests by segment (business, leisure) for targeted email campaigns. |
| Housekeeping Scheduler | Drag-and-drop interface with color-coded room statuses. |
| Two-Way OTA Sync | Maintains rate parity and auto-closes OTA inventory at 90% occupancy. |
| Mobile App | Offline check-in/out and push alerts for no-shows. |
5. Hotelogix
A budget-friendly cloud PMS for small hotels, Hotelogix offers OTA integrations, mobile management, and guest feedback tools. Popular in Asia and Africa.
| Feature | Description |
|---|---|
| Budget-Friendly | Starts at $1/room/month with a 15-day free trial. |
| 500+ OTA Integrations | Connects to Airbnb, Vrbo, and regional platforms like Yanolja. |
| Mobile Front Desk App | Offline check-in/out and ID barcode scanning. |
| Rate Shopper | Tracks 10+ competitors within 5 miles for rate adjustments. |
| Guest Feedback Tools | Automated NPS surveys and auto-publishes 5-star reviews to Google. |
| Accounting Sync | Nightly exports to QuickBooks/Xero with revenue code mapping. |
| Inventory Management | Alerts for low stock (toiletries) and batch room updates. |
| Multi-Currency Support | Live forex rates (ECB) and invoices in 100+ currencies. |
| Email Marketing | Pre-built templates for birthdays, anniversaries, and repeat guests. |
| 24/7 Support | Live chat (2-min response), phone, and screen-sharing in 4 languages. |
6. RoomKey PMS
A guest-centric PMS for boutique hotels and resorts, RoomKey emphasizes loyalty programs, mobile keys, and group booking tools.
| Feature | Description |
|---|---|
| Loyalty Program Integration | Tracks points, rewards, and redemption history for VIP guests. |
| Mobile Key Support | Guests unlock rooms via smartphone (iOS/Android). |
| Group Booking Tools | Manages block reservations, event schedules, and group billing. |
| Commission Tracking | Automates OTA/agent commission calculations and payouts. |
| Yield Management | Adjusts rates using demand forecasts and competitor pricing. |
| Housekeeping Optimization | Prioritizes rooms based on check-out times and staff availability. |
| GDS/OTA Connectivity | Distributes inventory to Amadeus, Sabre, and 50+ OTAs. |
| Custom Audit Logs | Tracks user activity for security audits and compliance. |
| Guest History Database | Stores past stays, preferences, and special requests (e.g., pillow type). |
| Real-Time Dashboards | Monitors KPIs like occupancy, ADR, and RevPAR with live updates. |
7. Maestro PMS
A comprehensive PMS for full-service hotels and resorts, Maestro offers tools for spa, golf, and dining management alongside core operations.
| Feature | Description |
|---|---|
| All-in-One Suite | Manages spa bookings, tee times, and restaurant reservations in one system. |
| Guest History Database | Records preferences (allergies, room temperature) for personalized service. |
| Advanced CRM | Segments guests for targeted promotions (e.g., email campaigns for VIPs). |
| Rate Management | Sets restrictions like minimum stay or deposit rules. |
| PCI-Compliant Payments | Encrypts credit card data and supports tokenization. |
| Audit Tools | Generates compliance reports for financial/regulatory reviews. |
| Multi-Property Dashboard | Tracks performance metrics across locations in real time. |
| Housekeeping Alerts | Sends mobile notifications for urgent cleaning tasks. |
| Voice Recognition | Front-desk staff use voice commands for hands-free data entry. |
| Group Booking Management | Handles contracts, room blocks, and event billing for weddings/conferences. |
8. Infor HMS
An enterprise-grade PMS for global hotel chains, Infor HMS combines AI-driven insights with scalable tools for large properties.
| Feature | Description |
|---|---|
| Enterprise Scalability | Supports complex operations for chains with 100+ properties. |
| AI-Powered CRM | Analyzes guest data to predict preferences and recommend upsells. |
| Global Compliance | Automates tax calculations and invoicing for international guests. |
| Revenue Management | Integrates with IDeaS for dynamic pricing and occupancy forecasting. |
| Mobile Staff Apps | Housekeeping and maintenance teams receive tasks via mobile devices. |
| GDS/OTA Connectivity | Distributes inventory to global systems like Amadeus and Galileo. |
| Loyalty Program Tools | Manages tiered rewards, points, and member-exclusive offers. |
| Automated Housekeeping | Assigns tasks based on check-out times and room status. |
| POS Integration | Syncs restaurant, bar, and retail sales with guest folios. |
| Predictive Analytics | Forecasts demand and identifies revenue opportunities using historical data. |
9. eZee Absolute
A cost-effective cloud PMS for small hotels and hostels, eZee Absolute offers essential tools for reservations, distribution, and billing.
| Feature | Description |
|---|---|
| Affordable Pricing | Budget-friendly plans for properties with limited resources. |
| 250+ OTA Integrations | Connects to Booking.com, Airbnb, and regional platforms. |
| Built-In Booking Engine | Creates a direct booking website to reduce OTA commissions. |
| Guest App | Mobile check-in, service requests, and bill viewing. |
| Housekeeping Tracking | Assigns tasks and monitors completion in real time. |
| Multi-Property Support | Manages multiple properties from a single dashboard. |
| Payment Gateways | Accepts credit cards, PayPal, and local payment methods. |
| Custom Reports | Generates insights on occupancy, revenue, and guest demographics. |
| Inventory Management | Tracks room availability and auxiliary items (e.g., minibar stock). |
| 24/7 Support | Assistance in multiple languages via chat, email, or phone. |
10. RMS Cloud
A cloud-based PMS focused on automation and sustainability, RMS Cloud targets eco-conscious hotels and resorts.
| Feature | Description |
|---|---|
| Automated Workflows | Streamlines reservations, check-ins, and billing with minimal manual input. |
| Guest Messaging | Sends SMS/email alerts for booking confirmations and promotions. |
| Channel Manager | Syncs rates and availability in real time across OTAs. |
| Dynamic Pricing | Adjusts rates using algorithms based on demand and competition. |
| Payment Integrations | Supports Stripe, Adyen, and global gateways. |
| Mobile Check-In | Guests bypass the front desk using QR codes or mobile apps. |
| Sustainability Tracking | Monitors energy/water usage to reduce environmental impact. |
| Audit Trails | Records system changes for transparency and compliance. |
| Multi-Language Interface | Staff and guests can switch languages on the dashboard. |
| Custom Dashboards | Displays key metrics like occupancy, revenue, and guest satisfaction. |
11. Amadeus Hospitality (HotSOS)
A service optimization system for luxury hotels, HotSOS focuses on maintenance, guest requests, and IoT integration.
| Feature | Description |
|---|---|
| Maintenance Management | Tracks repairs and preventive maintenance for facilities. |
| IoT Integration | Connects smart devices (thermostats, locks) for automated room controls. |
| Predictive Analytics | Flags equipment issues before they cause disruptions. |
| Guest Request Tracking | Logs and prioritizes requests (e.g., extra towels, room service). |
| Real-Time Alerts | Notifies staff of urgent tasks via mobile devices. |
| CRM Integration | Pulls guest history to anticipate needs (e.g., birthday surprises). |
| Mobile Workforce | Dispatches engineers or cleaners via GPS-tracked assignments. |
| Sustainability Reporting | Measures energy/water usage to meet eco-certifications. |
| Custom Workflows | Designs task sequences for events like VIP arrivals or group check-ins. |
| BI Dashboards | Visualizes operational efficiency and guest satisfaction trends. |
12. SkyTouch Hotel OS
A cloud-native PMS with AI-driven forecasting, SkyTouch targets independent hotels seeking automation and scalability.
| Feature | Description |
|---|---|
| AI Forecasting | Predicts demand using historical data and market trends. |
| Guest Self-Service Portal | Guests book amenities, upgrades, or late checkouts online. |
| Rate Management | Competitor rate analysis to set optimal pricing. |
| OTA Integration | Distributes inventory to Expedia, Priceline, and others. |
| Housekeeping Tools | Optimizes room cleaning schedules based on check-in/out times. |
| Mobile Access | Staff manage reservations and tasks from any device. |
| Loyalty Program Tools | Tracks member activity and redemption offers. |
| Custom Reports | Analyzes revenue, guest demographics, and marketing ROI. |
| Open API | Integrates with third-party apps (e.g., CRM, accounting). |
| Multi-Property Analytics | Compares performance across locations for strategic decisions. |
Final Tips for Choosing a Hotel PMS
- Small Hotels/B&Bs: Cloudbeds, Hotelogix, or eZee Absolute for affordability and ease of use.
- Luxury/Enterprise Chains: Oracle Opera, Infor HMS, or Maestro PMS for scalability and advanced features.
- Tech-Driven Brands: Mews or SkyTouch Hotel OS for automation, AI, and IoT integration.
- Sustainability Focus: RMS Cloud or Amadeus HotSOS for eco-friendly operations.
